All Orders are usually processed and shipped within 3-4 business days from the date of purchase. SAS will email you your tracking number within 3-4 business days of shipment so you can track your shipment.
SAS will contact you if an item is not in stock and will not be in stock to ship within 7 days of order date. SAS only ships to the billing address matching the credit card used for payment. All shipments are subject to potential delays due to inclement weather and possible delays caused by freight companies.
We use third party LTL (less than truck load) transportation companies to deliver vehicles and UPS or USPS to deliver parts/accessories. LTL Transit time may take, but is not limited to, 3-12 business days depending on your address and its distance from the nearest distribution center. During holiday seasons, transit times may result in an additional 3-5 business days to deliver. Orders cannot be canceled or refused due to extended transit schedules. We occasionally have excessive shipping charges from our LTL freight companies to outlying states in the northeast, southeast, and northwest. This additional expense may incur a surcharge to our customers. We will notify you prior to shipping if any additional shipping charges exist.
Shipments cannot be refused for delivery. If you receive your item(s) in unsatisfactory condition due to shipment damage or are missing an item(s), you must notify us within 2 business days by filing a claim. You must make A note on the Bill Of Laden of any damage upon receiving your unit and always write (subject to inspection on the bill of laden to insure you if there is any hidden damage upon unboxing your unit )
If your item does not ship within 10 business days (excluding time awaiting for customer to provide requested further information), you can request to receive a full refund and cancel your order. If you cancel any paid back order item, there will be a 3% percent cancellation fee
Shipping Damages/Lost item(s)
If you receive a damaged unit, part or accessory, you must let us know within ASAP (1 business day) business day of the issue so we may file a claim on your behalf and ensure you receive the necessary replacement in a timely manner. For minor issues, SAS will organize the required parts to be shipped to you to resolve the issue. In situations where the whole unit needs to be returned due to substantial damage, we will arrange pick up of the damaged unit and delivery of the replacement unit.
Products may not be refused for delivery under any circumstance. In the event of delivery refusal, you will be responsible for shipping costs and an additional 25% restocking fee.
All sales are final: Once the product has been assembled, fueled, used in any way, it cannot for return for any reason. You release SAS from any and all liability and/or association if the part-unit is lost during shipping transit. If the part-unit is lost in transit the customer needs to file a claim with the shipping company.
In the event that you do not receive your item within 14 days of order and you have had no contact from KMS regarding delays of your shipment, please contact us after 14 days so we may track and resolve the issue for you in a timely manner.